Frequently Asked Questions


Setup and configuration
  1. How do I configure the dial-up networking?
    • For Windows
    • For Mac
  2. How do I set up my e-mail account using a separate e-mail program?
  3. How do I set up my AceWeb member web page
  4. How do I set up a newsgroup account?
  5. Do I need to enter DNS Server numbers for Dial-up networking?
  6. How do I change the dial-up access number?
  7. How do I add more e-mail addresses to my account?

General Questions

  1. I can't browse the Internet, what should I do?
  2. Is AceWeb V.92 compatible?
  3. Do I need to download any software to use the AceWeb dial-up service?
  4. Do I need to submit any billing information when signing up for the 15-day free trial?
  5. How do I create a shortcut on my desktop for my dial-up networking connection?
  6. How do I make AceWeb my default connection?
  7. Why can't I connect at 56K if I have a 56K Modem?
  8. How can I improve my connection speed?
  9. When I use the AceWeb web e-mail checker, I don't see all my messages, but when I check using my e-mail program, I see all my messages. Why?
  10. Is there a limit to how long I can stay connected?
  11. Can I change my username and/or password?
  12. Do you sell or give out any of my information?
  13. Why can't I sign up for the 15 day trial online?
  14. Nothing happens once I get connected.  Why?
  15. When I load my web browser, AceWeb does not appear as my homepage.  Why?
  16. How do I relay mail?
  17. Does AceWeb offer a referral program?
  18. What is my e-mail server capacity?
  19. What is the attachment capacity per e-mail?
  20. How long are e-mail messages stored on the server?

 

Setup and configuration

1. How do I configure the dial-up networking?

  • For any Windows based operating system (Windows 95/98, NT, 2000, ME, XP or CE), click here for detailed instructions.
  • For the Mac OS, click here for instructions.

2. How do I set up my e-mail account using a separate e-mail program?

For instructions on how to configure your e-mail account, please click here

3. How do I set up my AceWeb member webpage?

For instructions on how to set up your member webpage, please click here

4. How do I set up a newsgroup account?

For instructions on how to set up your newsgroups, please click here

5. Do I need to enter DNS Server numbers for Dial-up networking?

We recommend that you leave the DNS servers on automatic configuration.  For Windows operating systems, we suggest that you keep the option of "Server assigned name server addresses"

If you do choose to enter in the DNS server numbers manually, they are:

  • Primary DNS: 24.43.1693
  • Secondary DNS: 24.43.169.4

6. How do I change the dial-up access number?

For Windows operating systems

  • On your desktop, double click on My Computer
  • Double click Control Panel
  • Double click Dial-Up Networking
  • In the dial-up networking folder, right click on your AceWeb dial-up connection icon.  Then click Properties
  • Under the General Tab, enter in the dial-up access number you would like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

For Mac OS

  • Go to the Apple menu, select Control Panel, then select Remote Access
  • In the Number field, type in the access number you'd like to use (We recommend that you check with your local operator to make sure that the local access number is not a toll charge.)

7. How do I add more e-mail addresses to my account?

With each paid account with AceWeb you get up to 10 e-mail addresses. To add more e-mail addresses please contact our Customer Service Department
Toll Free at 1-866-477-9378

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General Questions

1. I can't browse the Internet, what should I do?

    A. Are you connected? Make sure that the connection icon appears in the system tray.

    B. If you are using the Propel Accelerator, try disabling Propel.

    C. Reboot your computer and try logging on again.

    D. For Windows users, remove your DUN connection and re-create it. For instructions on re-creating your DUN connection, CLICK HERE. If you are using the AceWeb Internet Dialer, try uninstalling and reinstalling it.

    E. If all else fails, contact AceWeb Technical Support Toll Free at
    1-866-477-9378 - Option 4.

3. Do I need to download any software to use the AceWeb dial-up service?

No.  There is no software needed to use our service. Everything required to set up the internet connection is already installed on your computer. For Windows based operating systems, a dial-up connection can be set up through Dial-Up Networking.  For configuration instructions, please click here.

For Mac OS, there is also no software needed.  A connection can be set up through the Internet Setup Assistant.  For instructions, please click here.

Once the dial-up connection is set up, a connection can be established and then you can use your internet browser to surf the web or an e-mail program to check your e-mail.

4. Do I need to submit any credit card information when signing up for the 15 day free trial?

Yes.  When signing up for the 15 day free trial, either a Credit Card or Checking Account number is collected. We also ask for your name, address, phone number, birth date and desired username and password. At the end of the 15 day trial, if you decide to stay with us, we will automatically bill you for the plan of your choice. If you decide to cancel, just call us at anytime before the 15 days is over and we will cancel your account with no charge.

5.  How do I create a shortcut on my desktop for my dial-up networking connection?

For Windows operating systems:

  • On your desktop, double click on My Computer
  • Double click Control Panel
  • Double Click Dial-Up Networking
  • In the dial-up networking folder, right click on your AceWeb dial-up connection icon.  Then click Create Shortcut

6. How do I make AceWeb my default connection?

For instructions on how to make AceWeb your default connection, please click here

7. Why can't I connect at 56K if I have a 56K Modem?

There are many factors that can affect your connection speed.  Some of them are:

  •  Modem speed
  •  Modem type
  •  Supported speed based on the dial-up number
  •  Quality of phone lines in your area

As a result, connection speeds tend to vary

8. How can I improve my connection speed?

For tips and tricks on improving connection speeds, please click here

9. When I use the AceWeb web e-mail checker, I don't see all my messages, but when I check using my e-mail program, I see all my messages. Why?

Once e-mails are pulled from the e-mail server, they are no longer stored there. If you were not to pull the e-mail and check it online, then the messages would be there. You can also setup your program to leave the messages on your server. Please check your e-mail program instructions for more information.

10.  Is there a limit to how long I can stay connected?

If there is activity on the connection, you will be disconnected after 6 hours.

If an account remains idle (no activity) for 30 minutes, the connection will be closed.

AceWeb provides unlimited internet access in most areas, in terms of how many hours you can use for the month, there is no limit.

All local access numbers that have a * , are limited to 150 hours of use per month. Please read our Acceptable Use Policy for more information.

11.  Can I change my username and/or password?

Yes, you may change your username and/or password at any time. In order to do so, you must call us at (866) 477-9378 and a customer service representative will be able to assist you.

12.  Do you sell or give out any of my information?

No, we do not sell or give out any of your personal information.

13.  Why can't I sign up for the 15 day trial online?

To prevent fraudulent accounts from being created, we require that all sign ups for our 15 day free trial be taken over the phone.

14.  Nothing happens once I get connected. Why?

Once you have established a connection with AceWeb, you can then open up your web browser (ie Internet Explorer or Netscape), e-mail program, chat program etc.  Since no software is installed with the AceWeb setup, no programs will automatically load upon connection.

15.  When I load my web browser, AceWeb does not appear as my homepage. Why?

Since AceWeb does not install any software during setup, your web browser is not configured to make AceWeb your default homepage.  You can set your browser's homepage to any website you wish.  To do so, go into the properties of your web browser.

18. What is my e-mail server capacity?
100 MegaBytes per e-mail address

19. What is the attachment capacity per e-mail?
15 MegaBytes

20. How long are e-mail messages stored on the server?
45 Days

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AceWeb - Your Source for Nationwide Internet Access
Our regular business hours are 7:00 am to 7:00 pm PST Mon-Fri
Saturday - Closed
Sunday - Closed

P.O. Box 2160 North Hills, CA 91393-2160
Phone: (866) 477-9378 or (818) 891-5941